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Archive for November, 2009

Blog, Opportunities, Research Communities, Social Media

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We're Recruiting

  • Date November 27 2009
  • Posted by Matt
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We have an opening in our research team and are looking for an excellent individual to come aboard the good ship Face!

We are looking for a forward-thinking research professional with 2-3 years qualitative research experience, keen to be involved in all stages of the research process, from designing and setting up projects and moderating research sessions, through to analysis, report writing and, in future with training and experience, presenting findings to clients.

Typically our projects include on and offline research methodologies; and any successful new recruit will be passionate about the potential that the social web offers to research and communication. As well as a passion for and interest in digital culture, a good appreciation for the worlds of brands and communication are essential.

Our agency leads the way in rethinking how research, strategy and insight is generated and utilised in the age of the evolved internet, so a desire to be involved with helping to push the research agenda forward will stand you in good stead.

If this all sounds good and you would like to know more about the position please drop us an email – team@facegroup.co.uk

Blog, Co-Creation

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Around the World in 5 Co-Creation Lunches

  • Date November 24 2009
  • Posted by Esther
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Well we have all been busy bees over the last couple of months, jetting off abroad quite a lot & taking our co-creation ethos to numerous different countries.

Now I could write something super intelligent and pithy about how the methodology and style of co-creation needs to flex via country (and in fact I’m sure I will indeed do that in the near future) but for now I wanted to write about something that was even closer to my heart…..

Lunch.

Aside from the need to flex approach, style and expectations from co-creation by market, the thing that most struck me was the need to flex what you eat, when you eat it and for how long.

Yes, honestly.

So I thought I’d share what we have found out about lunch from doing co-creations across the world over the last couple of months. Here is what we have learned from the UK, Germany, Holland, Argentina and Russia.

A 3 course lunch is of course preferable, but honestly, the humble brits are happy as Larry with a sandwich, a can of coke and something sweet and yummy. 30 minutes will do us fine, but if the pressure is on (which it sometimes is), and the energy & enthusiasm is up (which it always is) then we’re more than happy and willing to keep on working while we eat. Work horses to the last we’re only happy when we’re on the fly.

For Germans it’s not the size of the boat, it’s the motion of the ocean. Well not really, but to use a slightly cryptic metaphor what I mean is, what you have for lunch is less important than how long you have for lunch. Which is not that important actually, what is important is sticking to whatever you have said in terms of time – not a minute more or less will be tolerated without significant question and discussion.

In Holland it is less about what you eat for lunch (soup, rolls (lots of cheese) and salad in case you are wondering), more how you eat and how often! Lunch is just the start – a “formal” sit down affair, and it’s very important that everyone starts eating at the same time – grabbing an sandwich and wandering about is definitely off the menu. But ideally there should be a “second lunch” around 3.30pm which consists of some snacks of the same overall amount as lunch – 1 bowl of nuts and some Kettle Chips it is not.

Argentine's don't mess when it comes to meat.

Lunch in Argentina is THE BIG ONE, the main meal, after all it has to sustain you until about 9pm when it’s time for dinner. It is sacrosanct and a deliciously slow and relaxed affair. Don’t even bother asking if anyone is a vegetarian, they won’t be (looks of horror abound if you dare to suggest you might be a veggie), and wine is totally acceptable. Set aside at least 2 hours for a sit down, preferably 3 course lunch, though if you could make it 3 and all go home in between that would be heavenly.

Russia is all about BIG hearty fayre, a proper 3 course lunch for at least an hour with compulsory smoking between courses. For all.

So there you go – a quick whistlestop tour through the interesting eating habits and customs we have seen and learnt in the last couple of months.

Hungry anyone?

Following on from the success of our Web 2.0 Women forum earlier this year we thought it was about time we opened up another hot topic for debate. The last Face Forum revolved around the key question ‘Do Brands Need Agencies?’ On the 18th of November we have been joined by friends, experts and clients at the Groucho club to discuss what it takes to stay relevant and true to your consumers, how to engage the crowds in research innovation and planning and what are some of the tech trends for 2010 and beyond. Here’s a quick summary:

Relevance
The real-time social web has changed the way we communicate giving us the tools to get and share information at a pace we have not experienced before. This has made the web the richest insight field we have ever had. How can you harness the power of the world wide wave for research, brand planning and brand engagement? What are real-time research and adaptive brand planning? And how can they help your brand stay relevant?

Crowds
Barely a day goes by without a website, campaign or competition cropping up, promising to harness the collective wisdom of crowds for the benefit of brands. Peperami even ditched Lowe to ask the crowds. But is bottom-up really enough? When did crowdsourcing cease to be a means to an end and become an end in itself? Join us to discuss a hybrid model where crowd-sourcing and co-creation are used as complementary methodologies.

Trends
We asked 3000 19 to 25 years old young adults about their consumption habits, media and tech diet. The Forum will be the place where we present our latest Techtribe report, uncovering youth trends that will soon start migrating to other audiences

It was a great night! Here’s the presentation that kick-started the discussion, join in and tell us what you think

wom uk espresso briefing @face

wom uk espresso briefing @face

Brands are increasingly realising the importance of integrating word of mouth into everything they do. They get that it’s essential for nurturing consumer relationships. They understand that referrals are key to ROI. They’ve heard exciting examples of companies who’ve built their success on conversational strategies. But how on earth do they fit WOM into their existing marketing mix?

On 8.30am, Tuesday 24th November, we will present on‘Monitoring and analysing WOM in real time to enable adaptive brand planning’.

faceCEO and Founding Partner Andrew Needham, and Head of Social Media and Planning Francesco D’Orazio, will look at how to:

- Measure and monitor online conversations about brands to assess brand influence and brand visibility
- Apply qualitative analysis to determine research parameters and add meaning to quantitative findings
- Identify conversation hubs and influencers across a wide range of channels
- Use crowdsourcing and co-creation methodologies to achieve research, innovation and planning objectives
- Build iterative models for feeding real-time insights and consumer inputs into the existing marketing process

As always, the briefing will be totally FREE and kick off with half an hour for coffee, breakfast and networking at 8.30am with the talk starting at 9am and questions and discussions afterwards until 10.30am, all at INSIGHT RESEARCH GROUP offices, 11-13 Charterhouse Buildings, London
EC1M 7AP
. Last month’s presentation from Matt Morrison was a big hit so be sure to register for this one now via julian.ferguson@womuk.org – members get priority booking.

“There is a magic in graphs. The profile of a curve reveals in a flash a whole situation —the life history of an epidemic, a panic, or an era of prosperity. The curve informs the mind, awakens the imagination, convinces.” This is how Graphic Presentation, one of the most fascinating books on data visualizations from 1939, begins.

Nowadays data visualization has reached exciting new levels of sophistication and beauty. But being able to do 3D interactive infographics doesn’t necessarily mean we need fancy visuals to make a point. As infographics becomes a content genre in itself, it sometimes lends itself to glorifying aesthetics and gratuitous visualisations rather than serving its primary function of empowering us with an immediate and sophisticated understanding of increasingly complex data. So, the question remains: what is the cognitive added value of images that numbers and words can’t convey?

Read on at New Media AgeThinking visually puts a world of numbers into perspective