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Archive for January, 2010

2.0 Women, Blog, Gaming, Mindbubble, Wired

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Women, Myths & Video Games

  • Date January 29 2010
  • Posted by Marion
  • Tagged with
6

Women, especially mothers, are gatekeepers and budget masters; they own the keys to the marvellous world of consumption, proudly sat on the throne of purchasing power. Traditionally when women are mentioned in the same sentence as video games, people will automatically think it is something to do with controlling their children’s gaming habits. However, believe it or not, women do buy video-games for themselves, as part of their own personal entertainment and are now fast becoming equal in the gaming world. So next time you come across a pretty and well-equipped female Blood Elf in World of Warcraft, she is probably a real girl and not a guy pretending to be one!!

• Why have we never talked about girl gamers before?

In the USA, 40% of all game players are women. In fact, women over the age of 18 represent a significantly greater portion of the game-playing population (34%) than boys age 17 or younger (18%).

The reason why women didn’t get into gaming sooner, is probably down to the repelling image of female characters in video games. Very often in a secondary role, female characters have mainly been sexualised and stereotyped, which represents a real obstacle to any identification process and therefore interest in the game.

According to Helen W. Kennedy “The console games market has traditionally been very explicit in their exclusive address to a male audience. In the late 80s and early 90s both Nintendo and Sega made it very clear that to attempt to market games for girls would threaten their real market – boys and young men. Sony’s Playstation, by addressing youth culture in general, broke with this tradition”

Fortunately, this trend has changed, moving towards a set of powerful, fit, fast and precise female characters.

The Female Blood Elf - Probably Controlled by a Real Girl!!!!

The Female Blood Elf - Probably Controlled by a Real Girl!!!!

• Is there a video game type for women?

Women don’t have as much time to dedicate towards video gaming as men do. Their lifestyle, children, and household care take up a lot of time on the top of their work! They are more likely to hook up with a game where they can, jumping in and out without being blocked in long-term objectives or achievements to reach.

The importance of the pace occurs with any genre of game. For example Grand Thief Auto, even though rated as one of the most violent and offensive games, does procure instant fun and entertainment, and therefore, generally, women enjoy it.

Something that EA understood very well with The Sims, is that women like to personalize their characters and create something they can identify with. The desire to escape reality in cyberspace tends to be a common element across genders; however, women do place greater importance on the customization of characters and gaming environments.

• So what’s the secret recipe for the perfect video game for girl?

Women who are into gaming, whether for work or pleasure, gather in associations to lobby for the access of video gaming careers to women, by subsidizing loans or giving career advices to young girls. Women want to see “more women making games, and thus, to make more games that women want to play.”

In reality, the number of women working in the industry is already rising: for example 60% of the developers behind The Sims are women. However, this may not be the miracle that women are waiting for. Sherry Floyd , a game designer at SOE’s Seattle studios, comments “I honestly don’t think it’s a gender issue,” she continues. “I think it’s a marketing issue.”

In the popular subconscious, women playing video games are abnormal: games are for guys. Unless they are accompanying their male partner, females are not seen as legitimate in video gaming temples (cyber cafes, game shops etc..). For example, women are more likely to under-report the number of hours the play then men, as if being a video gamer does not fit with being a women.

In statistics, female players are shown as two major clusters: casual gamers brought in by a partner or sibling, and hardcore gamers. But in reality, girl gamers are much more immersed in gaming than the stats like to show, and it’s this ability to adapt their gaming time that the industry should focus on to attract the female segment.

Playstation saw sense and avoided the Shrink It & Pink It approach

Playstation saw sense and avoided the 'Shrink It & Pink It' approach

• The girl gamers are crying out loud: give us a real segmentation!

As the figures show, women are now a real sub-group of the market: why not consider them as such?

Fortunately, women can salute the corporate effort to integrate female developers, as it helped the gaming industry to avoid the catastrophe of a full “shrink it and pink it” strategy. However, there is still a gap between the current offer (both products and marketing strategy) and the real landscape of female consumers.

Sources:
Entertainment Software Association
http://gamestudies.org/0202/kennedy/#top
http://edition.cnn.com/2008/TECH/ptech/02/28/women.gamers/index.html

After years of enjoying being briefed by clients on their insight & innovation needs we at Face finally got to turn the tables yesterday and set a room full of senior client insight people one BIG challenge.  At 3.30pm Face interrupted a Unilever Global CMI conference and sent delegates scurrying out into the streets of Windsor and crawling the web to get some hands on insights in the world of Oral Care. It was all just for fun, but it was great to see a group of senior people from Unilever not only interviewing each other & getting out on the street but also fully engaging with YouTube, Twitter, a variety of blogs and engaging with content produced by our own Mind-bubble women.  There were a few cheeky calls to dentists, some great mother & child interviews on the streets and the shelves of local Boots and Tesco Express were stripped  of toothpaste.   All that was missing in the room was having consumers there in the room to work with us and get directly and actively involved in the process, but as we had plenty of mums and dads in the room, there was plenty of home truths available!

It all just showed how much can be achieved by a focused group of people in a short space of time, and how much resource there is avaible all of the time for us as research community to tap into. We can’t reveal too much about any of the outcomes, but it generated a lot of energy, enthusiasm and a huge amount of competitiveness.  The final output from each team was a 2 minute film capturing their insights and the journey they went on to get there.  By the time you read this the winning team will have already been announced and with Oscar season upon us soon, the likes of Cameron, Clooney & Eastwood might be starting to feel a bit anxious about their chances this year.

For those of you who were at the session and took part in making the films, you can go and watch them all by clicking on the following link  <http://www.facegroup.com/global-cmi-conference>. You will need the password you have been sent by email!

Thanks to all who took part for their commitment and making it such a fun session.

It always feels great to receive that confirmation email that says “Welcome to SXSW”. But it feels even more exciting when you’re going as part of the british contingent assembled by Chinwag http://www.chinwag.com/ and the UK Trade & Investment https://www.uktradeinvest.gov.uk to showcase some of the most interesting digital companies in the UK.

mission17mar2009

South by South West Interactive is the best conference and interactive media festival I’ve ever been to. For two reasons: it brings together an amazing community of people from all over the world and is a bottomless pit of food for the brain that will take until next March to digest.

Add to this that the festival is co-created: its panel picker system http://panelpicker.sxsw.com/ has ensured over the years that the content stayed as fresh and relevant as possible and that the people were engaged with SXSWi not only during the festival days but throughout the entire year.

Take a look at the festival program here http://sxsw.com/interactive and if you want to know who else is going on a digital mission take a peak at the Chinwag website http://chinwag.com/digitalmission/sxsw10-companies

Picture 2

Digital Mission to SXSWi is organised by Chinwag on behalf of UK Trade & Investment (UKTI) and our wonderful sponsors are international law firm, Winston & Strawn http://www.winston.com/ and Sun Startup Essentials http://uk.sun.com/startupessentials/ .

henrykissinger

Balance is something that is essential when looking after a community of any kind. You have to get it right, you have to know your members and not stray too far from their expectations. Always make sure that you aren’t visibly favouring one member over another, and remain neutral at all times, whatever the situation.

It’s a discipline that you perfect over time, a way of dealing with things that provides you with the power to diffuse any situation and restore the balance within the community.

The Spark

Research and insight communities are based around one thing, opinions. Now opinions are brilliant, they are what Headbox and Mindbubble are built on. It is amazing comparing how peoples thought processes work and reading how people interpret information. The only problem with opinions is that they have the ability to cause serious confrontation.

All it takes is a small comment or an adverse remark and the whole community can blow up into a mini war. Sometimes users take sides and there is a full on battle, and other times it can be the whole community vs. one user, either way the community manager has to spring into action.

Identify & React

The first thing you have to do is understand exactly what the situation is… usually, if the issue is only just developing you can leave it a while, let it unfold and hope the problems resolve themselves organically. However, if you feel the situation has the potential to erupt you must be active. Unless something really serious has happened, do not automatically shut the conversation down, this can make incidents seem worse than they are and it affects everyone, rather than just those involved. Contact the participants away from the epicentre to understand what has caused the incident and find out what their intentions were – sometimes innocent actions can be misconstrued.

The majority of the time with a little force of hand and behind the scenes movement the situation can be resolved and the community moves on without any bitter taste.

Protect Opinions

This is not always the case though and opinions can cause much more serious problems in a community. It is usually very easy to see why someone or something has caused conflict; an abusive, offensive or different opinion has been said and rightly or wrongly users have reacted. It is these situations that are the most difficult to manage. Whether you agree or disagree with what has been said, as a community manager, you have to remain neutral and try and get things back on track. Obviously some comments and opinions are not tolerated and users are ejected from the community, but it is important to not just eject your way back to clarity, it affects the balance.

Variety of opinion is integral to communities and it is crucial to understand how different people decipher information. Just because someone has said something that lots of people disagree with, even including you, does not mean that they are not entitled to that opinion, no matter how ridiculous it may be. That one opinion could reflect the thoughts and feelings of a large proportion of the population and it is an opinion that should be relayed back to the client.

After the comment/opinion has been said the main task is to try and build the offender back into the community as quickly as possible. First it is crucial to gain control of the situation. Warn the users who are just there to stir the drama (they will always be there) and explain to everyone the purpose of the community, it is all about opinions. It is not about everybody just agreeing with everyone else, there will be disagreements and it is important that this event does not stain the rest of the project.

Restoring the Balance

It can sometimes be useful to invite the main players of the situation into a chat group or message thread to let them resolve it away from the rest of the community. The most important thing you can do here is reinforce the fact that the situation is over. Any extension of the event will not be tolerated and it is essential that there is no fallout further down the line. Then close the case, continue to monitor the users and if they repeat their actions, work out whether you think it is important for the rest of the community to eject them.

A community manager is not a community dictator; you cannot decide what does and what doesn’t happen in the community. You are there to motivate, watch, prompt, help, react and feedback. So, when a situation does erupt do not say who is right and who is wrong, it is not your place, take both opinions into consideration and diffuse it. Do not give participants more fire by openly stating your views, save that for when you feedback to your team or clients. In the community you are a peacemaker, a negotiator and, ultimately, a diplomat.

Blog, The Face Team

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Interesting Things

  • Date January 25 2010
  • Posted by Esther
  • Tagged with
0

Here at Face we firmly believe that to be interesting you have to do interesting stuff – it’s a basic input – output type of thing.

And so to that end, we have launched a new initiative this week…

Winter Wanders!

(or Spring Strolls or Summer Saunters, depending on the season)

It involves the Face Team finding something that is either free, or very cheap, that will take no more than 90 minutes to do over a Friday lunchtime.

It might be an exhibition, it might be a talk, it might be a pop up shop, it might be some sort of performance art, or it might be something else entirely.

But whatever it is, the idea is that it will stimulate and inspire us in different ways. Not to mention get us out of the office and into the fresh air for a bit to get rid of that slightly sickly grey pallor and have some fun team time.

First on the agenda for January is going to be the wonderfully titled Museum of Everything which we’re going to wander over to on Friday.

We’ll let you know what we think was interesting about it so stay tuned….

Check out The Museum of Everything here